Panera 2.0 is now reality as a result of their digital transformation. All 2000+ Panera Bread stores across the US and Canada now support mobile orders and in-store kiosks, but it was not an easy journey. It took a cross functional team of experts to kickoff, and now it has been rolled out company wide. Customers are now leveraging all digital channels from mobile to web, and in the restaurants.
In this webinar, Prashanth Karre, Sr. Manager, Performance Engineering, at Panera and Klaus Enzenhofer, Director Technology Strategy, at Dynatrace discuss:
- What we can learn from Panera Bread's successful digital transformation
- Why data silos are such a big issue and how to overcome them
- How Dynatrace data is used by executives, IT operations, mobile developers, performance engineering, and others business groups
Panera strives to be digital masters and deliver joyful digital experiences to their customers (and delicious food too!). Watch the replay to gain insights into how they successfully achieved their goal.
